Returns & Exchanges
At CAMILLA, we want you to be completely in love with your handcrafted piece. If your purchase isn't quite right, we offer returns on full-priced items within 30 days of delivery provided they are in original condition with tags attached.
Initiate Your Return
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Pack Your Items
Carefully place your garments in their original packaging, ensuring all security tags and brand labels remain intact and undamaged.
Label and Post
Print your prepaid shipping label from the portal, attach it to your parcel, and drop it off at your nearest authorized postal location.
Quality Check and Refund
Once our boutique team receives and inspects your return, your refund or store credit will be processed within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing